TERMS & CONDITIONS
The Legal Stuff
The Legal Stuff
The following terms and conditions (“Ts&Cs”) apply to all orders placed via our online shop on the Amazon Marketplace.
These Ts&Cs also apply to businesses for future commercial relations without the need for any formal expression thereof. Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any conflicting or complementary general terms and conditions used by any business.
The purchase contract (“Contract”) is concluded with VABY Limited.
The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis such items. You have the possibility to conclude the ordering process via the shopping cart system or the 1-click-ordering. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for such purpose and explained during the ordering process. The Contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket.
When ordering via the 1-click-ordering you submit your order directly without detour via the shopping cart, thereby accepting our offer concerning the goods. When ordering via the 1-click-ordering an order is automatically generated, which will be sent to the delivery address you have provided. Payment will be made with the chosen payment method. You can view and amend you 1-click settings under https://www.amazon.co.uk/gp/css/account/address/view.html. Furthermore, you have the possibility to change or cancel your 1-click-orders within 15 minutes. Once you have sent your order you will immediately receive a confirmation by e-mail.
The languages available for concluding the Contract are English and German.
The text of the Contract will not be saved by us. However, you have the opportunity to view your orders via your Amazon account. The complete text of the Contract will not be accessible there.
The following payment methods are available in our online shop: You may pay the invoice amount by credit card or direct debit. The processing of the payment is done by Amazon. Your account will be debited only after the goods have been sent. Amazon will forward the payment to us without us receiving your payment details. More information can be found under https://www.amazon.co.uk/gp/help/customer/display?nodeId=201889310.
You have the right to cancel the Contract without giving any reason within 14 days beginning from the day you receive, or a third party indicated by you (other than the carrier) receives, the last good ordered by you. In order to exercise your right to cancel, you must inform us of your decision to cancel the Contract by a clear statement (e.g. a letter sent by post) addressed to VABY Limited, c/o Rainer Adlhart, 6 Trinity Street, Dublin 2, Ireland.
Alternatively you can inform us by e-mail (firstname.lastname@example.org), or electronically fill in and submit your statement according to the explanations and forms that can be found at https://www.amazon.co.uk/gp/css/returns/homepage.html.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
If you cancel the Contract, we will reimburse you for all payments we received from you, including the costs of delivery (except for any additional costs arising due to you having chosen a type of delivery other than the least expensive delivery option offered by us), without undue delay and in any event no later than 14 days from the day on which you inform to us about the cancellation of the Contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event no later than 14 days from the day on which you inform to us about the cancellation of the Contract. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Without prejudice to your statutory rights, we offer you the following voluntary return guarantee (“Return Guarantee”): Products you purchase from us may be returned within 30 days of receipt of the goods, provided that there are no grounds for exclusion, the goods are complete and in the same condition as when they were received. Goods for which you do not have a right to cancel cannot be returned, even under the Return Guarantee. Further details can be found under https://www.amazon.de/gp/help/customer/display.html?language=en_GB&nodeId=200804690.
Goods shipped between 1 November and 31 December of a year may be returned until 31 January of the following year. If you return goods in accordance with the Return Guarantee, we will refund the purchase price, but not the shipping costs of your original purchase, unless otherwise specified in these Ts&Cs. In addition, you shall bear the risk of transport and the return shipping costs if the goods delivered correspond to the goods ordered and if the price of the item to be returned does not exceed an amount of 40 euros or if, in the case of a higher price of such item, you have not yet provided the consideration or a contractually agreed partial payment at the time of revocation. The shipping and return costs will be borne by us for the return of clothes, shoes and handbags. The Return Guarantee does not limit your statutory rights and therefore also not your statutory right to cancel.
The goods shall remain our property until full payment is made.
For businesses, the following applies additionally: We reserve ownership of the goods until complete settlement of all claims arising from a current business relationship. You may resell reserved goods in ordinary business operations; you shall assign any claims arising from such resale – irrespective of connecting or mixing of the reserved goods with a new item – in the amount of the invoice value to us in advance, and we accept such assignment. You remain authorised to collect the claims; however, we may likewise collect such claims ourselves, should you fail to fulfil your payment obligations.
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.
We are under a legal duty to supply goods as advertised and in conformity with the Contract. In addition, we are under a legal duty to honour warranty claims for defective goods. For consumers, statutory warranty rights under the laws of the country of residence of such consumer usually apply.
Information on any additional guarantees and their precise conditions that may apply can be found next to the product and/or on specific information pages.
For any queries or complaints you can contact our customer service by e-mail (email@example.com).
We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents. Such liability comprises claims due to (i) injury to life, limb or health, (ii) deliberate or grossly negligent breach of duty, (iii) guarantee commitments extended by us, or (iv) injuries covered by applicable product liability laws. Our civil law liability is otherwise limited to the damages foreseeable at the time of the conclusion of the Contract.
The European Commission provides a platform for online dispute resolutions, which can be accessed under:
We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body. The competent body in this matter is:
Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany www.verbraucher-schlichter.de
These Ts&Cs are written in English and German. The English version shall be the only legally binding one. The German translation is for convenience only.