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FAQs

Our products

All our products are created in the most natural way. We refrain from using chemicals or harmful substances and only source the softest materials for manufacturing. The safety of your little ones is our top priority.

Our secret is a unique blend of high-quality cotton and natural bamboo fibre. Even after several washes, our products are ultra-soft and gentle on baby’s sensitive skin.

Yes, all our products carry the OEKO-TEX® Standard 100 label or are GOTS certified. The certificate number can be found on the washing label of the product. In addition, we strive to follow the standards of the Better Cotton Initiative (BCI) and are moving towards a production that is Approved Vegan by PETA.

Product care and washing instructions

Our products are easy to care for. We recommend washing your VABY items at 40 °C and tumble dry on low heat for best results. This will ensure that the garments’ softness and shape is maintained.

We understand that little accidents can happen. Try to pre-wash the affected areas by hand before machine washing. It is fine to wash our items occasionally at 60 °C, however the durability of the garment may be reduced over time. We therefore recommend washing all VABY products at 40 °C.

Absolutely! For our all-time favorites we use subtle colors and apply a simplistic approach to design. Our patterns and colors schemes run consistently through our product range and it is easy to mix and match our items – even for washing and drying.

Shipping and delivery

At the moment, we deliver to all countries within the European Union, the United Kingdom, Norway and Iceland.

We charge a flat rate of €5.00 (including taxes) for orders shipped within the European Union.

For shipments to the United Kingdom, Norway and Iceland we charge €7.00 (including taxes) per order.

Delivery times can vary from country to country but are approx. 3 working days for shipments within the European Union.

Delivery times to the United Kingdom, Norway and Iceland can be up to approx. 5 working days.

Returns and exchanges

If you are not 100% happy with your order, take advantage of our 30-day refund policy – no questions asked!

For more information, please click here.

If you wish to exchange an item to another size, style or color, please place a new order in our shop and return the item you have purchased following our standard returns procedure.

In case something went wrong with your order, simply contact us. If possible, please provide us with your order number, and we will do everything we can to resolve the problem as soon as possible.

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