VABY Return Policy
If you are not 100% happy with your order, take advantage of our 30 days return policy – no questions asked 🙂
Please follow these 3 simple steps to get your refund:
- Within 30 days from delivery, notify us if you wish to return any items from your order. The simplest way to do so is by indicating the order number in the form below.
- Print and fill out further details respecting your order on the return form, which you can download from here.
- Within 14 days from notifying us that you wish to return an item, send back any such item, together with the return form, to the following address: D-A-Packs 2366018, VABY, Am Rain 53, 83088 Kiefersfelden, Germany
- Return items must be unused and unwashed, and we recommend wrapping up the return items in the original package (carton and/or poly bag) to avoid damages. We cannot accept responsibility for damaged items.
- When returning an item, the shipping costs to D-A-Packs 2366018, VABY, Am Rain 53, 83088 Kiefersfelden, Germany will need to be covered by you.
- We do not hold responsibility for items lost in shipping when returned, so we recommend keeping your shipping receipts and tracking numbers.
- When we have received your return items, we will send you a refund. Refunds will be credited to the original payment method and are usually processed within 14 days.